The Art of Communication in Contact Centers
With challenges like latency, awkward auto-corrects and improper use of emojis (no, the poop emoji is not chocolate and ‘LOL’ doesn’t mean lots of love) no one needs more communication problems. This...
View ArticleQA Challenges: A Philosophical Approach
The ancient philosophers understood challenges. Customer service QA challenges don’t have to ruin KPI. Instead, they can be a call to action. The post QA Challenges: A Philosophical Approach appeared...
View ArticleThe FAQ has Evolved but is it Still a Powerful Customer Service Tool?
Humanity loves to ask questions. Our curious nature has taken us as far as the moon and as deep as the quantum world. Some of our questions are much simpler, like how do I turn this thing on? (Admit...
View ArticleDon’t Bury your Customer Service
If your customer service avenues are more hidden than the mummy’s tomb you are likely to lose repeat business. The post Don’t Bury your Customer Service appeared first on Navedas.
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